1 | 1 | TeamHealth Billing Centers 265 Brookview Centre Way Knoxville, TN 37919
| 800-342-2898 teamhealth.com
| 1,187
| TeamHealth Knoxville, TN NA
| Service Medical billing center
| Paula Dearolf Executive VP, revenue cycle operations 1979
|
2 | 2 | Vanderbilt Mortgage and Finance, Inc. 500 Alcoa Trail Maryville, TN 37804
| 1-866-701-0467 vmf.com
| 994
| Berkshire Hathaway Omaha, NE NA
| Originations, servicing Finance and servicing
| Eric Hamilton President 1974
|
3 | 3 | ADT Security Services 10620 Kemp Fain Lane Knoxville, TN 37932
| 865-226-4000 adt.com
| 780
| ADT Security Services Boca Raton, FL NA
| Service Security system monitoring
| Bob Duncan Director, customer operations 2005
|
4 | NR | Sitel Group 11228 Outlet Dr. Knoxville, TN 37932
| 865-425-1400 sitel.com
| 692
| Sitel Group Miami, FL NA
| Service Inbound customer service, outsourcing
| Kelly Acuff Quinn Treasure Site directors 1999
|
5 | 4 | 21st Mortgage Corp. 620 Market St., Ste. 100 Knoxville, TN 37902
| 865-523-2120 21stmortgage.com
| 651
| Berkshire Hathaway Omaha, NE NA
| Service Financial services, insurance
| Tim Williams President, CEO 1995
|
6 | 5 | Jewelry Television 9600 Parkside Drive Knoxville, TN 37922
| 865-692-6000 jtv.com
| 650
| Multimedia Commerce Group, Inc. Knoxville, TN NA
| Retail trade Home shopping network
| Tim Matthews CEO, president 1993
|
7 | 7 | CVS Caremark - Customer Service Center 2401 Cherahala Blvd. Knoxville, TN 37932
| 865-769-5900 cvshealth.com
| 512
| CVS Health Woonsocket, RI NA
| Retail trade Pharmacy, pharmacy benefits management
| Dan Wallace Regional sales manager 2002
|
8 | 6 | Accenture 1965 Hawks Landing Louisville, TN 37777
| 865-980-4000 marriott.com
| 450
| Accenture Dublin, Ireland $43.2 billion
| Professionals services Strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services
| Cliff Brown Michelle Farley Knoxville advanced operations center lead Managing director 2000
|
9 | 12 | Edfinancial Services - Customer Service 298 N. Seven Oaks Drive Knoxville, TN 37922
| 865-342-5500 edfinancial.com
| 425
| Edfinancial Holdings Knoxville NA
| Service Student loan servicing, software, customer service center, federal contractor
| Tony Hollin Chairman, CEO 1988
|
10 | 13 | GC Services 4454 N. Broadway Knoxville, TN 37917
| 865-219-5823 gcserv.com
| 400
| GC Services Houston, TX NA
| Service Customer service center
| Brian Gentry Center manager 1997
|
11 | 16 | U.S. Cellular Corp. 800 Cornerstone Drive Knoxville, TN 37902
| 865-777-8660 uscellular.com
| 393
| U.S. Cellular Corp. Chicago, IL NA
| Communications Wireless services provider
| Thomas P. Catani Vice president 1985
|
12 | 10 | Comcast 5720 Asheville Highway Knoxville, TN 37924
| 865-637-5411 comcast.com
| 384
| Comcast Corp. Philadelphia, PA $109 billion
| Communications Broadband telecommunications services
| Russ Gilmore Area VP, GM 1984
|
13 | 14 | First Horizon Bank Call Center 800 S. Gay St. Knoxville, TN 37929
| 865-971-2159 firsthorizon.com
| 381
| First Horizon National Corp. Memphis, TN NA
| Financial services Banks
| Dave Miller President, East Tennessee market 1873
|
14 | 11 | AccessNurse 1431 Centerpoint Blvd., Ste. 110 Knoxville, TN 37932
| 844-277-6312 accessnurse24.com
| 380
| TeamHealth Knoxville, TN NA
| Service National health care call center
| Cindy Reed President 1996
|
15 | 9 | Elavon 7300 Chapman Highway Knoxville, TN 37920
| 865-403-7400 elavon.com
| 353
| U.S. Bancorp Minneapolis, MN NA
| Finance Credit card processing service center
| David Thayer Senior vice president, head of North America operations 1991
|
16 | 8 | TeamHealth Alcoa Billing Center 3429 Regal Drive Alcoa, TN 37701
| 865-292-3000 teamhealth.com
| 345
| TeamHealth Holdings Knoxville, TN NA
| Service Medical billing center
| Jannene Roark Vice president 1996
|
17 | NR | Answer Financial 8880 Comstock Road Knoxville, TN 37923
| 865-226-1000 answerfinancial.com
| 300
| Allstate Northbrook, IL NA
| Service Insurance customer service center
| Peter Foley Senior VP, sales and client services 1999
|
18 | 15 | K12 110 McGhee Tyson Blvd. Alcoa, TN 37701
| 866-968-7512 k12.com
| 265
| K12 Herndon, VA NA
| Education Support contact center for online public schools
| Lance Smith Senior director 2014
|
19 | 17 | Whirlpool Corp.- Call Center 414 N. Peters Road Knoxville, TN 37922
| 865-470-5000 whirlpoolcorp.com
| 150
| Whirlpool Corp. Benton Harbor, MI NA
| Service Trade customer contract support, financial services and sales office
| Jason Wade National sales manager 1991
|
20 | 18 | Cellular Sales 9040 Executive Park Drive Knoxville, TN 37923
| 865-584-7555 cellularsales.com
| 142
| NA NA NA
| Retail Verizon Authorized Retailer
| Dane Scism CEO 1993
|
21 | 19 | Knoxville Utilities Board - Call Center 445 S. Gay St. Knoxville, TN 37902
| 865-524-2911 kub.org
| 53
| Knoxville Utilities Board Knoxville, TN $815.39 million
| Utilities Service requests, customer
billing/payment, outage calls,
new construction, inquiries
| Gabriel J. Bolas President and CEO 1939
|