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Prefer PDFs? A printer-friendly PDF of this list is available. Download PDF file Prefer Excel? A complete spreadsheet of this list is available. Download Excel file Knoxville-Area Customer Service Centers Ranked According to the Number of Employees Rank '18 '17 Company Phone Website Customer service employees Parent company '16 companywide rev. Sector Business Description Top local executive Founded locally 1 2 TeamHealth Billing Centers1 265 Brookview Centre Way Knoxville, TN 37919 800-342-2898 teamhealth.com 1,048 TeamHealth Knoxville NA Service NA Paula Dearolf Executive vice president, Revenue Cycle Operations 1979 2 1 Vanderbilt Mortgage and Finance, Inc.2 500 Alcoa Trail Maryville, TN 37804 1-866-701-0467 vmf.com 956 Berkshire Hathaway Omaha, NE NA Originations Finance and Servicing Eric Hamilton President 1974 3 3 ADT Security Services 10620 Kemp Fain Lane Knoxville, TN 37932 865-226-4000 adt.com 7213 ADT Security Services Boca Raton, FL NA Service Security system monitoring Bob Duncan Director, customer operations 2005 4 4 21st Mortgage Corp.1 620 Market St., Ste. 100 Knoxville, TN 37902 865-523-2120 21stmortgage.com 650 Berkshire Hathaway Omaha, NE $223.6 billion Service Manufactured housing financing Tim Williams President, CEO 1995 4 4 Jewelry Television 9600 Parkside Drive Knoxville, TN 37922 865-692-6000 jtv.com 650 Multimedia Commerce Group, Inc. Knoxville, TN NA Retail trade Home shopping network Tim Matthews CEO, President 1993 6 7 Accenture Hospitality Services4 1965 Hawks Landing Louisville, TN 37777 865-980-4000 marriott.com 541 Accenture Dublin, Ireland NA Service Financial services for Marriott International Michelle Farley Managing director 2000 7 8 CVS Caremark - Customer Service Center4 2401 Cherahala Blvd. Knoxville, TN 37932 865-769-5900 cvshealth.com 512 CVS Health Woonsocket, RI NA Retail trade Pharmacy, pharmacy benefits management Kevin Brabson Director, customer care 2002 8 9 TeamHealth Alcoa Billing Center1 3429 Regal Drive Alcoa, TN 37701 865-292-3000 teamhealth.com 451 NA NA NA Service Medical billing center Jannene Roark Vice president 1996 9 10 Elavon 7300 Chapman Highway Knoxville, TN 37920 865-403-7400 elavon.com 396 U.S. Bancorp Minneapolis, MN NA Finance Credit card processing service center David Thayer Senior vice president, head of North America operations 1991 10 10 Comcast 5720 Asheville Highway Knoxville, TN 37924 865-637-5411 comcast.com 3853 Comcast Corp. Philadelphia, PA $80.4 billion Communications Broadband telecommunications services Russ Gilmore Valerie Gillespie Area Vice President Vice president, general manager 1984 11 12 Accessnurse - A TeamHealth Company5 1431 Centerpoint Blvd., Ste. 110 Knoxville, TN 37932 844-277-6312 accessnurse24.com 380 TeamHealth Knoxville, TN NA Service Healthcare-Nurse Traige Cindy Reed President 1996 12 6 GC Services 4454 N. Broadway Knoxville, TN 37917 865-219-5823 gcserv.com 350 GC Services Houston, TX NA Service Customer service center Mark Adams Center manager 1997 13 14 Edfinancial Services - Customer Service6 298 N. Seven Oaks Drive Knoxville, TN 37922 865-342-5500 edfinancial.com 342 Edfinancial Holdings Knoxville NA Service Student loan servicing, software, customer service center, federal contractor Tony Hollin Chairman, CEO 1988 14 15 Whirlpool Corp.- Call Center 414 N. Peters Road Knoxville, TN 37922 865-470-50007 whirlpoolcorp.com 305 Whirlpool Corp. Benton Harbor, MI NA Service Trade customer contract support, financial services and sales office Brittany Hammon Brad Waide Howard Hatmaker Corey Moles Senior Manager, Consumer Services Senior manager, sales Manager, credit Manager, national sales 1991 15 17 U.S. Cellular Corp. 800 Cornerstone Drive Knoxville, TN 37902 865-777-8660 uscellular.com 2813 U.S. Cellular Corp. Chicago, TN NA Communications Wireless services provider Thomas P. Catani Vice president 1985 16 16 K12 110 McGhee Tyson Blvd. Alcoa, TN 37701 866-968-7512 k12.com 265 K12 Herndon, VA $917.7 million Education Support contact center for online public schools Lance Smith Senior director 2014 17 13 First Tennessee Bank Call Center 800 S. Gay St. Knoxville, TN 37929 865-971-2159 firsttennessee.com 242 First Horizon National Corp. Memphis, TN $1.33 million Financial services Banks Dave Miller President, East Tennessee market 1873 18 NR Cellular Sales 9040 Executive Park Drive Knoxville, TN 37923 865-584-7555 cellularsales.com 125 NA NA NA Retail Verizon Authorized Retailer, offering Verizon services/products and wireless peripherals/accessories Dane Scism CEO 1993 1 Source declined to participate. Information from 2017 survey; 2 Division of Clayton Homes; 3 Information from 2017 survey; 4 Source declined to participate. Information from Knoxville Chamber of Commerce; 5 Formerly TeamHealth Medical Call Center; 6 Source declined to participate. Information from the Knoxville Chamber of Commerce; 7 Consumer inquiries, call 800-253-1301 Source: Individual company representative, individual company websites. NA=not applicable or not available. Area includes Anderson, Blount, Knox, Loudon, Roane, Sevier and Union counties. If you notice an error or omission, please contact Hayley Choy at 865-342-6494 or lists@knoxvillebiz.com.