The Book of Lists is your resource to stay ahead of the competition. Get in-depth information on the largest and most influential businesses in East Tennessee. It is your instant reference tool for finding a company's top local executive, background on a specific industry, and much more. Create a list of sales contacts and general mailings lists, sort by company or geography, and import data directly to your desktop. Start your download now. Any questions, contact Angela Akers at 865-342-6424 or lists@knoxvillebiz.com.

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Knoxville-Area Customer Service Centers Ranked According to the Number of Employees

Rank '16	'15	Company	Phone Website	Customer service employees	Parent company '16 companywide rev.	Sector Business Description	Top local executive Founded locally
1	1	Vanderbilt Mortgage and Finance1 500 Alcoa Trail Maryville, TN 37804	865-380-3000 vmf.com	1,600	Berkshire Hathaway Omaha, NE $210.82 billion	Finance Manufactured and modular housing financing	Eric Hamilton President 1974
2	2	Sitel 1089 Commerce Park Drive2 Oak Ridge, TN 37830	865-425-1400 sitel.com	1,000	Groupe Acticall Paris, France NA	Service Inbound customer service - outsourcing	Kelin Mock Freeman Cooper Site director, Oak Ridge Site director, Knoxville 1999
3	3	ADT Security Services 10620 Kemp Fain Lane Knoxville, TN 37932	865-226-4000 adt.com	696	ADT Security Services Boca Raton, FL $3.57 billion	Service Security system monitoring	Bob Duncan Director, customer operations 2005
4	5T	21st Mortgage Corp. 620 Market St., Ste. 100 Knoxville, TN 37902	865-523-2120 21stmortgage.com	650	Berkshire Hathaway Omaha, NE $210.82 billion	Service Manufactured housing financing	Tim Williams President, CEO 1995
4	5T	Jewelry Television 9600 Parkside Drive Knoxville, TN 37922	865-692-6000 jtv.com	650	Multimedia Commerce Group Knoxville, TN NA	Retail trade Home shopping network	Tim Matthews President, CEO 1993
6	7	Accenture Hospitality Services3 1965 Hawks Landing Louisville, TN 37777	865-980-4000 marriott.com	575	Accenture Dublin, Ireland $31 billion	Service Financial services for Marriott International	Anthony Chambliss Michael Cullen Senior vice president, shared services 2000
7	4	CVS Caremark - Customer Service Center 2401 Cherahala Blvd. Knoxville, TN 37932	865-769-5900 cvshealth.com	500	CVS Health Woonsocket, RI $153.29 billion	Retail trade Pharmacy, pharmacy benefits management	Kevin Brabson Director, customer care 2002
8	11	Elavon 7300 Chapman Highway Knoxville, TN 37920	865-403-7400 elavon.com	444	U.S. Bancorp Minneapolis, MN $20.3 billion	Finance Credit card processing service center	David Thayer Senior vice president4 1991
9	13	Comcast 5720 Asheville Highway Knoxville, TN 37924	865-637-5411 comcast.com	400	Comcast Corp. Philadelphia, PA $74.51 billion	Communications Broadband telecommunications services	Valerie Gillespie Vice president, general manager 1984
10	9	Edfinancial Services - Customer Service 298 N. Seven Oaks Drive Knoxville, TN 37922	865-342-5500 edfinancial.com	377	NA NA NA	Service Student loan servicing, software, customer service center, federal contractor	Tony Hollin Chairman, CEO 1988
11	15	Answer Financial 8880 Comstock Road Knoxville, TN 37923	865-226-1000 answerfinancial.com	339	Allstate Northbrook, IL $35.7 billion	Service Independent personal lines of auto and home insurance policies directly to consumers	Peter Foley Senior vice president, sales and client services operations 1999
12	12	GC Services5 4454 N. Broadway Knoxville, TN 37917	865-219-5823 gcserv.com	315	GC Services Houston, TX NA	Service Customer service center	Mark Adams Center manager 1997
13	16	Whirlpool Corp.- Call Center 414 N. Peters Road Knoxville, TN 37922	865-470-50006 whirlpoolcorp.com	3057	Whirlpool Corp. Benton Harbor, MI $20.9 billion	Service Trade customer contract support, financial services and sales office	Elizabeth Hall David Hood Tim Massie Jason Wade Sr. manager, supply/demand Sr. manager, supply/demand Sr. manager, shared services Sr. manager, sales 1991
14	14	K121 110 McGhee Tyson Blvd. Alcoa, TN 37701	866-968-7512 k12.com	300	K12 Herndon, VA $948.3 million	Education Support contact center for virtual homeschooling academy	Lance Smith Senior director 2014
15	10	U.S. Cellular Corp. 9731 Cogdill Road Knoxville, TN 37932	865-777-8660 uscellular.com	281	U.S. Cellular Corp. Chicago, IL $3.99 billion	Communications Wireless services provider	Thomas P. Catani Vice president, corporate-owned retail sales 1985
16	8	TeamHealth Medical Call Center 1431 Centerpoint Blvd., Ste. 110 Knoxville, TN 37932	888-203-1118 thmedicalcallcenter.com	203	TeamHealth8 Knoxville, TN NA	Service Billing center	Cindy Reed President 1996
17	18T	Talbots Customer Service Center1 2160 Lakeside Centre Way, Ste. 301 Knoxville, TN 37922	865-558-6500 talbots.com	150	Talbots Hingham, MA NA	Retail Catalog sales and customer service/customer contact for women's specialty apparel	Wes Powell Vice president, customer service 1989
18	18T	First Tennessee Bank Call Center 800 S. Gay St. Knoxville, TN 37929	865-971-2100 firsttennessee.com	130	First Horizon National Corp. Memphis, TN NA	Financial services Banks	Dave Miller President, East Tennessee market 1873

1 Source declined to participate. Information from Knoxville Chamber; 2 Also 412 N. Peters Road, Knoxville, 865-347-6116; 3 Marriott Business Services. Source declined to participate. Information from Blount Partnership; 4 Head, North America operations; 5 Source declined to participate. Information from 2015 survey; 6 Consumer inquiries, call 800-253-1301; 7 279 salaried, 26 contractors; 8 On Oct. 31, 2016, TeamHealth Holdings entered into a definitive agreement to be acquired by New York-based Blackstone, an investment firm. The transaction is expected to close in the first quarter of 2017
Source: Individual company representative, individual company websites. NA=not applicable or not available. Area includes Anderson, Blount, Knox, Loudon, Roane, Sevier and Union counties. If you notice an error or omission, please contact Angela Akers at 865-342-6424 or lists@knoxvillebiz.com.

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