The Book of Lists is your resource to stay ahead of the competition. Get in-depth information on the largest and most influential businesses in East Tennessee. It is your instant reference tool for finding a company's top local executive, background on a specific industry, and much more. Create a list of sales contacts and general mailings lists, sort by company or geography, and import data directly to your desktop. Start your download now. Any questions, contact Angela Akers at 865-342-6424 or lists@knoxvillebiz.com.

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Knoxville-Area Customer Service Centers Ranked According to the Number of Employees
Rank
'16
'15CompanyPhone
Website
Customer service
employees
Parent company
'15 companywide rev.
Sector
Business Description
Top local executive
Founded locally
11Vanderbilt Mortgage and Finance1
500 Alcoa Trail
Maryville, TN 37804
865-380-3000
vmf.com
1,600
Berkshire Hathaway
Omaha, NE
$210.82 billion
Finance
Manufactured and modular housing financing
Eric Hamilton
President
1974
22Sitel
1089 Commerce Park Drive2
Oak Ridge, TN 37830
865-425-1400
sitel.com
1,000
Groupe Acticall
Paris, France
NA
Service
Customer service, technical support center
Kelin Mock
Freeman Cooper
Site director, Oak Ridge
Site director, Knoxville
1999
33ADT Security Services
10620 Kemp Fain Lane
Knoxville, TN 37932
865-226-4000
adt.com
696
ADT Security Services
Boca Raton, FL
$3.57 billion
Service
Security system monitoring
Bob Duncan
Director, customer operations
2005
45T21st Mortgage Corp.1
620 Market St., Ste. 100
Knoxville, TN 37902
865-523-2120
21stmortgage.com
650
Berkshire Hathaway
Omaha, NE
$210.82 billion
Service
Manufactured housing financing
Tim Williams
President, CEO
1995
45TJewelry Television
9600 Parkside Drive
Knoxville, TN 37922
865-692-6000
jtv.com
650
Multimedia Commerce Group
Knoxville, TN
NA
Retail trade
Home shopping network
Tim Matthews
President, CEO
1993
67Accenture Hospitality Services1
1965 Hawks Landing
Louisville, TN 37777
865-980-4000
marriott.com
575
Accenture
Dublin, Ireland
$31 billion
Service
Financial services for Marriott International
Michael Cullen
Senior vice president, shared services
2000
74CVS Caremark - Customer Service Center
2401 Cherahala Blvd.
Knoxville, TN 37932
865-769-5900
cvshealth.com
500
CVS Health
Woonsocket, RI
$153.29 billion
Retail trade
Pharmacy, pharmacy benefits management
Kevin Brabson
Director, customer care
2002
811Elavon
7300 Chapman Highway
Knoxville, TN 37920
865-403-7400
elavon.com
444
U.S. Bancorp
Minneapolis, MN
$20.3 billion
Finance
Credit card processing service center
David Thayer
Senior vice president3
1991
913Comcast1
5720 Asheville Highway
Knoxville, TN 37924
865-637-5411
comcast.com
400
Comcast Corp.
Philadelphia, PA
$74.51 billion
Communications
Broadband telecommunications services
Valerie Gillespie
Vice president, general manager
1984
109Edfinancial Services - Customer Service
298 N. Seven Oaks Drive
Knoxville, TN 37922
865-342-5500
edfinancial.com
377
NA
NA
NA
Service
Student loan servicing, software, customer service center, federal contractor
Tony Hollin
Chairman, CEO
1988
1115Answer Financial
8880 Comstock Road
Knoxville, TN 37923
865-226-1000
answerfinancial.com
339
Allstate
Northbrook, IL
$35.7 billion
Service
Independent personal lines of auto and home insurance policies directly to consumers
Peter Foley
Senior vice president, sales and client services operations
1999
1212GC Services4
4454 N. Broadway
Knoxville, TN 37917
865-219-5823
gcserv.com
315
GC Services
Houston, TX
NA
Service
Customer service center
Mark Adams
Center manager
1997
1316Whirlpool Corp.- Call Center
414 N. Peters Road
Knoxville, TN 37922
865-470-50005
whirlpoolcorp.com
3056
Whirlpool Corp.
Benton Harbor, MI
$20.9 billion
Service
Trade customer contract support, financial services and sales office
Elizabeth Hall
David Hood
Tim Massie
Jason Wade
Sr. manager, supply/demand
Sr. manager, supply/demand
Sr. manager, shared services
Sr. manager, sales
1991
1414K121
110 McGhee Tyson Blvd.
Alcoa, TN 37701
866-968-7512
k12.com
300
K12
Herndon, VA
$948.3 million
Education
Support contact center for virtual homeschooling academy
Lance Smith
Senior director
2014
1510U.S. Cellular Corp.
9731 Cogdill Road
Knoxville, TN 37932
865-777-8660
uscellular.com
281
U.S. Cellular Corp.
Chicago, IL
$3.99 billion
Communications
Wireless services provider
Thomas P. Catani
Vice president, corporate-owned retail sales
1985
168TeamHealth Medical Call Center
1431 Centerpoint Blvd., Ste. 110
Knoxville, TN 37932
888-203-1118
thmedicalcallcenter.com
203
TeamHealth
Knoxville, TN
NA
Service
Billing center
Cindy Reed
President
1996
1718TTalbots Customer Service Center1
2160 Lakeside Centre Way, Ste. 301
Knoxville, TN 37922
865-558-6500
talbots.com
150
Talbots
Hingham, MA
NA
Retail
Catalog sales and customer service/customer contact for women's specialty apparel
Wes Powell
Vice president, customer service
1989
1818TFirst Tennessee Bank Call Center
800 S. Gay St.
Knoxville, TN 37929
865-971-2100
firsttennessee.com
130
First Horizon National Corp.
Memphis, TN
NA
Financial services
Banks
Pam Fansler
President, East Tennessee market7
1873
1 Source declined to participate. Information from Knoxville Chamber; 2 Also 412 N. Peters Road, Knoxville, 865-347-6116; 3 Head, North America operations; 4 Source declined to participate. Information from 2015 survey; 5 Consumer inquiries, call 800-253-1301; 6 279 salaried, 26 contractors; 7 On March 1, 2017, Fansler will promoted to chairman of the region in anticipation of her announced retirement July 1, 2017. Dave Miller will be promoted to President, East Tennessee market on March 1, 2017
Source: Individual company representative, individual company websites. NA=not applicable or not available. Area includes Anderson, Blount, Knox, Loudon, Roane, Sevier and Union counties. If you notice an error or omission, please contact Angela Akers at 865-342-6424 or lists@knoxvillebiz.com.

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