Greater Knoxville Book of Lists | Knoxville Business Journal

The Book of Lists is your resource to stay ahead of the competition. Get in-depth information on the largest and most influential businesses in East Tennessee. It is your instant reference tool for finding a company's top local executive, background on a specific industry, and much more. Create a list of sales contacts and general mailings lists, sort by company or geography, and import data directly to your desktop. Start your download now. Any questions, contact Angela Akers at 865-342-6424 or lists@knoxvillebiz.com.

DataJoe digital downloads from business publishers
Log in here
PRODUCTS PROFILE ADD DATA CONTACT
Shopping Cart (0 items)

HTML View

Prefer PDFs?
A printer-friendly PDF of this list is available.

Download PDF file

Prefer Excel?
A complete spreadsheet of this list is available.

Download Excel file
Knoxville-Area Customer Service Centers Ranked According to the Number of Employees
Rank
'17
'16CompanyPhone
Website
Customer service
employees
Parent company
'16 companywide rev.
Sector
Business Description
Top local executive
Founded locally
11Clayton Homes, Customer Service1
500 Alcoa Trail
Maryville, TN 37804
865-380-3000
vmf.com
1,800
Berkshire Hathaway
Omaha, NE
$223.6 billion
Finance
Manufactured and modular housing financing
Eric Hamilton
President
1974
2NRTeamHealth Billing Centers
265 Brookview Centre Way
Knoxville, TN 37919
800-342-2898
teamhealth.com
1,048
TeamHealth
Knoxville
NA
Service
NA
Paula Dearolf
Executive vice president, Revenue Cycle Operations
1979
33ADT Security Services
10620 Kemp Fain Lane
Knoxville, TN 37932
865-226-4000
adt.com
721
ADT Security Services
Boca Raton, FL
$3.7 billion
Service
Security system monitoring
Bob Duncan
Director, customer operations
2005
44T21st Mortgage Corp.2
620 Market St., Ste. 100
Knoxville, TN 37902
865-523-2120
21stmortgage.com
650
Berkshire Hathaway
Omaha, NE
$223.6 billion
Service
Manufactured housing financing
Tim Williams
President, CEO
1995
44TJewelry Television
9600 Parkside Drive
Knoxville, TN 37922
865-692-6000
jtv.com
650
Multimedia Commerce Group
Knoxville, TN
NA
Retail trade
Home shopping network
Tim Matthews
President, CEO
1993
612GC Services
4454 N. Broadway
Knoxville, TN 37917
865-219-5823
gcserv.com
620
GC Services
Houston, TX
NA
Service
Customer service center
Mark Adams
Brian Gentry
Center manager
General manager
1997
76Accenture Hospitality Services
1965 Hawks Landing
Louisville, TN 37777
865-980-4000
marriott.com
541
Accenture
Dublin, Ireland
$32.9 billion
Service
Financial services for Marriott International
Michelle Farley
Managing director
2000
87CVS Caremark - Customer Service Center
2401 Cherahala Blvd.
Knoxville, TN 37932
865-769-5900
cvshealth.com
500
CVS Health
Woonsocket, RI
$177 billion
Retail trade
Pharmacy, pharmacy benefits management
Kevin Brabson
Director, customer care
2002
9NRTeamHealth Alcoa Billing Center
3429 Regal Drive
Alcoa, TN 37701
865-292-3000
teamhealth.com
451
NA
NA
NA
Service
Medical billing center
Jannene Roark
Vice president
1996
108Elavon
7300 Chapman Highway
Knoxville, TN 37920
865-403-7400
elavon.com
385
U.S. Bancorp
Minneapolis, MN
$22.74 billion
Finance
Credit card processing service center
David Thayer
Senior vice president, head of North America operations
1991
109Comcast
5720 Asheville Highway
Knoxville, TN 37924
865-637-5411
comcast.com
385
Comcast Corp.
Philadelphia, PA
$80.4 billion
Communications
Broadband telecommunications services
Valerie Gillespie
Vice president, general manager
1984
1216TeamHealth Medical Call Center
1431 Centerpoint Blvd., Ste. 110
Knoxville, TN 37932
888-203-1118
thmedicalcallcenter.com
380
TeamHealth
Knoxville, TN
NA
Service
Billing center
Cindy Reed
President
1996
1318First Tennessee Bank Call Center
800 S. Gay St.
Knoxville, TN 37929
865-971-2100
firsttennessee.com
350
First Horizon National Corp.
Memphis, TN
$1.27 billion
Financial services
Banks
Dave Miller
President, East Tennessee market
1873
1410Edfinancial Services - Customer Service
298 N. Seven Oaks Drive
Knoxville, TN 37922
865-342-5500
edfinancial.com
342
Edfinancial Holdings
Knoxville
NA
Service
Student loan servicing, software, customer service center, federal contractor
Tony Hollin
Chairman, CEO
1988
1513Whirlpool Corp.- Call Center
414 N. Peters Road
Knoxville, TN 37922
865-470-50003
whirlpoolcorp.com
305
Whirlpool Corp.
Benton Harbor, MI
NA
Service
Trade customer contract support, financial services and sales office
Elizabeth Hall
Brad Waide
Howard Hatmaker
Corey Moles
Senior manager, supply/demand
Senior manager, sales
Manager, credit
Manager, national sales
1991
1614K124
110 McGhee Tyson Blvd.
Alcoa, TN 37701
866-968-7512
k12.com
300
K12
Herndon, VA
$872.7 million
Education
Support contact center for virtual homeschooling academy
Lance Smith
Senior director
2014
1715U.S. Cellular Corp.5
9731 Cogdill Road
Knoxville, TN 37932
865-777-8660
uscellular.com
281
U.S. Cellular Corp.
Chicago, IL
$3.94 billion
Communications
Wireless services provider
Thomas P. Catani
Vice president, corporate-owned retail sales
1985
18NRKnoxville Utilities Board - Call Center
445 S. Gay St.
Knoxville, TN 37902
865-524-2911
kub.org
61
Knoxville Utilities Board
Knoxville, TN
$733.36 million
Utilities
Utility service requests, customer billing and payment assistance, outage calls, new construction, general inquiries
Mintha Roach
President, CEO
1939
1 Includes Vanderbilt Mortgage and Finance; 2 Source declined to participate. Information from corporate website; 3 Consumer inquiries, call 800-253-1301; 4 Source declined to participate. Information from Knoxville Chamber; 5 Source declined to participate. Information from 2016 survey
Source: Individual company representative, individual company websites. NA=not applicable or not available. Area includes Anderson, Blount, Knox, Loudon, Roane, Sevier and Union counties. If you notice an error or omission, please contact Angela Akers at 865-342-6424 or lists@knoxvillebiz.com.

Click to buy printed Book of Lists

Title Sponsors


Commercial Bank

Pugh and Co.

ORAU


Business & Professional Services Sponsor

PYA

For advertising or sponsorship information, contact Brenda Hines at brenda.hines@knoxnews.com or (865) 342-6566.