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Prefer PDFs? A printer-friendly PDF of this list is available. Download PDF file Prefer Excel? A complete spreadsheet of this list is available. Download Excel file Knoxville-Area Customer Service Centers Ranked According to the Number of Employees Rank '20 '19 Company Phone Website Customer service employees Parent company '19 companywide rev. Sector Business Description Top local executive Founded locally 1 1 TeamHealth Billing Centers 265 Brookview Centre Way Knoxville, TN 37919 800-342-2898 teamhealth.com 1,187 TeamHealth Knoxville, TN NA Service Medical billing center Paula Dearolf Executive VP, revenue cycle operations 1979 2 2 Vanderbilt Mortgage and Finance, Inc. 500 Alcoa Trail Maryville, TN 37804 1-866-701-0467 vmf.com 994 Berkshire Hathaway Omaha, NE NA Originations, servicing Finance and servicing Eric Hamilton President 1974 3 3 ADT Security Services 10620 Kemp Fain Lane Knoxville, TN 37932 865-226-4000 adt.com 780 ADT Security Services Boca Raton, FL NA Service Security system monitoring Bob Duncan Director, customer operations 2005 4 NR Sitel Group 11228 Outlet Dr. Knoxville, TN 37932 865-425-1400 sitel.com 692 Sitel Group Miami, FL NA Service Inbound customer service, outsourcing Kelly Acuff Quinn Treasure Site directors 1999 5 4 21st Mortgage Corp.1 620 Market St., Ste. 100 Knoxville, TN 37902 865-523-2120 21stmortgage.com 651 Berkshire Hathaway Omaha, NE NA Service Financial services, insurance Tim Williams President, CEO 1995 6 5 Jewelry Television2 9600 Parkside Drive Knoxville, TN 37922 865-692-6000 jtv.com 650 Multimedia Commerce Group, Inc. Knoxville, TN NA Retail trade Home shopping network Tim Matthews CEO, president 1993 7 7 CVS Caremark - Customer Service Center1 2401 Cherahala Blvd. Knoxville, TN 37932 865-769-5900 cvshealth.com 512 CVS Health Woonsocket, RI NA Retail trade Pharmacy, pharmacy benefits management Dan Wallace Regional sales manager 2002 8 6 Accenture 1965 Hawks Landing Louisville, TN 37777 865-980-4000 www.accenture.com 450 Accenture Dublin, Ireland $43.2 billion Professionals services Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 569,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com. Cliff Brown Michelle Farley Knoxville advanced operations center lead Managing director 2000 9 12 Edfinancial Services - Customer Service 298 N. Seven Oaks Drive Knoxville, TN 37922 865-342-5500 edfinancial.com 425 Edfinancial Holdings Knoxville NA Service Student loan servicing, software, customer service center, federal contractor Tony Hollin Chairman, CEO 1988 10 13 GC Services 4454 N. Broadway Knoxville, TN 37917 865-219-5823 gcserv.com 400 GC Services Houston, TX NA Service Customer service center Brian Gentry Center manager 1997 11 16 U.S. Cellular Corp. 800 Cornerstone Drive Knoxville, TN 37902 865-777-8660 uscellular.com 393 U.S. Cellular Corp. Chicago, IL NA Communications Wireless services provider Thomas P. Catani Vice president 1985 12 10 Comcast 5720 Asheville Highway Knoxville, TN 37924 865-637-5411 comcast.com 384 Comcast Corp. Philadelphia, PA $109 billion Communications Broadband telecommunications services Russ Gilmore Area VP, GM 1984 13 14 First Horizon Bank Call Center 800 S. Gay St. Knoxville, TN 37929 865-971-2159 firsthorizon.com 381 First Horizon National Corp. Memphis, TN NA Financial services Banks Dave Miller President, East Tennessee market 1873 14 11 AccessNurse3 1431 Centerpoint Blvd., Ste. 110 Knoxville, TN 37932 844-277-6312 accessnurse24.com 380 TeamHealth Knoxville, TN NA Service National health care call center Cindy Reed President 1996 15 9 Elavon 7300 Chapman Highway Knoxville, TN 37920 865-403-7400 elavon.com 353 U.S. Bancorp Minneapolis, MN NA Finance Credit card processing service center David Thayer Senior vice president, head of North America operations 1991 16 8 TeamHealth Alcoa Billing Center 3429 Regal Drive Alcoa, TN 37701 865-292-3000 teamhealth.com 345 TeamHealth Holdings Knoxville, TN NA Service Medical billing center Jannene Roark Vice president 1996 17 NR Answer Financial1 8880 Comstock Road Knoxville, TN 37923 865-226-1000 answerfinancial.com 300 Allstate Northbrook, IL NA Service Insurance customer service center Peter Foley Senior VP, sales and client services 1999 18 15 K121 110 McGhee Tyson Blvd. Alcoa, TN 37701 866-968-7512 k12.com 265 K12 Herndon, VA NA Education Support contact center for online public schools Lance Smith Senior director 2014 19 17 Whirlpool Corp.- Call Center2 414 N. Peters Road Knoxville, TN 37922 865-470-50004 whirlpoolcorp.com 150 Whirlpool Corp. Benton Harbor, MI NA Service Trade customer contract support, financial services and sales office Jason Wade National sales manager 1991 20 18 Cellular Sales 9040 Executive Park Drive Knoxville, TN 37923 865-584-7555 cellularsales.com 142 NA NA NA Retail Verizon Authorized Retailer Dane Scism CEO 1993 21 19 Knoxville Utilities Board - Call Center 445 S. Gay St. Knoxville, TN 37902 865-524-2911 kub.org 53 Knoxville Utilities Board Knoxville, TN $815.39 million Utilities Service requests, customer billing/payment, outage calls, new construction, inquiries Gabriel J. Bolas President and CEO 1939 1 Source declined to participate. Information from the Knoxville Chamber of Commerce; 2 Source declined to participate. Information from 2019 survey; 3 A TeamHealth Company; 4 Consumer inquiries, call 800-253-1301 Source: Individual company representative, individual company websites. NA=not applicable or not available. Area includes Anderson, Blount, Knox, Loudon, Roane, Sevier and Union counties. If you notice an error or omission, please contact Hayley Choy at 865-342-6494 or lists@knoxvillebiz.com.