The Book of Lists is your resource to stay ahead of the competition. Get in-depth information on the largest and most influential businesses in East Tennessee. It is your instant reference tool for finding a company's top local executive, background on a specific industry, and much more. Create a list of sales contacts and general mailings lists, sort by company or geography, and import data directly to your desktop. Start your download now. Any questions, contact Angela Akers at 865-342-6424 or lists@knoxvillebiz.com.

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Knoxville-Area Customer Service Centers Ranked According to the Number of Employees
Rank
'15
'14CompanyPhone
Website
Custmr. svc. emps.Parent company
'15 companywide rev.
Sector
Business Description
Top local executive
Founded locally
11Vanderbilt Mortgage and Finance
500 Alcoa Trail
Maryville, TN 37804
865-380-3000
vmf.com
1,6001
Berkshire Hathaway
Omaha, NE
$194.67 billion
Finance
Manufactured and modular housing financing
Eric Hamilton
President
1974
23Sitel
1089 Commerce Park Drive
Oak Ridge, TN 37830
865-425-1400
sitel.com
1,001
Groupe Acticall
Paris, France
$196 million
Service
Customer service, technical support center
Kelin Mock
Freeman Cooper
Site director, Oak Ridge
Site director, Knoxville
1999
35ADT Security Services
10620 Kemp Fain Lane
Knoxville, TN 37932
865-226-4000
adt.com
712
ADT Security Services
Boca Raton, FL
NA
Service
Security system monitoring
Bob Duncan
Director, customer operations
2005
44CVS/Caremark - Customer Service Center
2401 Cherahala Blvd.
Knoxville, TN 37932
865-769-5900
cvshealth.com
656
CVS Health
Woonsocket, RI
$139.4 billion
Retail trade
Pharmacy, pharmacy benefits mgmt., convenience stores
Kevin Brabson
Director, customer care
2002
57Jewelry Television
9600 Parkside Drive
Knoxville, TN 37922
865-692-6000
jtv.com
650
Multimedia Commerce Group
Knoxville, TN
NA
Retail trade
Home shopping network
Tim Matthews
President, CEO
1993
5621st Mortgage Corp.
620 Market St., Ste. 100
Knoxville, TN 37902
865-523-2120
21stmortgage.com
650
Berkshire Hathaway
Omaha, NE
$194.67 billion
Service
Manufactured housing financing
Tim Williams
President, CEO
1995
78Accenture Hospitality Services2
1965 Hawks Landing
Louisville, TN 37777
865-980-4000
marriott.com
575
Accenture
Dublin, Ireland
$31.88 billion
Service
Financial services for Marriott International
Michael Cullen
Senior VP
2000
811TeamHealth Alcoa Billing Center
3429 Regal Drive
Alcoa, TN 37701
865-292-3000
teamhealth.com
430
TeamHealth Holdings
Knoxville, TN
$2.82 billion
Service
Billing center
Jannene Roark
Vice president
1996
916Edfinancial Services - Customer Service
298 N. Seven Oaks Drive
Knoxville, TN 37922
865-342-5500
edfinancial.com
4143
NA
NA
NA
Service
Student loan servicing and customer service center
Tony Hollin
Chairman, CEO
1988
1012U.S. Cellular Corp.
9731 Cogdill Road
Knoxville, TN 37932
865-777-8660
uscellular.com
354
U.S. Cellular Corp.
Chicago, IL
$3.9 billion
Communications
Wireless services provider
Thomas P. Catani
VP, corporate-owned retail sales
1985
112Elavon
7300 Chapman Highway
Knoxville, TN 37920
865-403-7400
elavon.com
3374
U.S. Bancorp
Minneapolis, MN
$2.47 billion
Finance
Credit card processing service center
James Mynatt
SVP, N. America operations
1991
129GC Services
4454 N. Broadway
Knoxville, TN 37917
865-219-5823
gcserv.com
3155
GC Services
Houston, TX
NA
Service
Customer service center
Mark Adams
Center manager
1997
1310Comcast6
5720 Asheville Highway
Knoxville, TN 37924
865-637-5411
comcast.com
310
Comcast Corp.
Philadelphia, PA
$68.78 billion
Communications
Broadband telecommunications services
Valerie Gillespie
VP, GM
1984
14NRK122
110 McGhee Tyson Blvd.
Alcoa, TN 37701
866-968-7512
k12.com
300
K12
Herndon, VA
$919.6 million
Education
Support contact center for virtual homeschooling academy
Lance Smith
Senior director
2014
1514Answer Financial
8880 Comstock Road
Knoxville, TN 37923
865-226-1000
answerfinancial.com
289
Allstate
Northbrook, IL
$35.24 billion
Service
Independent personal lines of auto and home insurance policies directly to consumers
Peter Foley
SVP, sales and client services operations
1999
1613Whirlpool Corp.- Call Center
414 N. Peters Road
Knoxville, TN 37922
865-470-50007
whirlpoolcorp.com
285
Whirlpool Corp.
Benton Harbor, MI
$20 billion
Service
Trade customer contract support, financial services and sales office
Elizabeth Hall
Tim Massie
Bradley Waide
Project lead
Sr. mgr., finance
Sr. leader
1991
1715Cellular Sales
9040 Executive Park Drive
Knoxville, TN 37923
865-584-7555
cellularsales.com
183
NA
NA
NA
Retail
Verizon Wireless services/products and wireless peripherals/accessories
Dane Scism
CEO
1993
1817First Tennessee Bank Call Center
800 S. Gay St.
Knoxville, TN 37929
865-971-2100
firsttennessee.com
150
First Horizon National Corp.
Memphis, TN
$1.2 billion
Financial services
Banks
Pam Fansler
President, East Region
1873
1818Talbots Customer Service Center8
2160 Lakeside Centre Way, Ste. 301
Knoxville, TN 37922
865-558-6500
talbots.com
150
Talbots
Hingham, MA
NA
Retail
Catalog sales and customer service/customer contact for women's specialty apparel
Wes Powell
VP, customer service
1989
1 Includes all HQ employees; 2 Source declined to participate. Information from Knoxville Chamber; 3 As of July 31, 2015; 4 Elavon's 2014 employee figures included all its Knoxville-area employees; 5 298 FT, 17 PT; 6 Source declined to participate. Information from 2014 survey; 7 Consumer inquiries, call 800-253-1301; 8 Source declined to participate. Information from Tennessee Dept. of Economic & Community Development
Source: Individual company representative, individual company websites. NA=not applicable or not available. Area includes Anderson, Blount, Knox, Loudon, Roane, Sevier and Union counties. This list has been revised since original publication Knoxville News Sentinel Nov. 23, 2014. If you notice an error or omission, please contact Angela Akers at 865-342-6424 or lists@knoxvillebiz.com.

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