Greater Knoxville Book of Lists | Knox.biz

The Book of Lists is your resource to stay ahead of the competition. Get in-depth information on the largest and most influential businesses in East Tennessee. Purchase a one-time download of the 2021 Book of Lists or click the Subscribe button to purchase one year of unlimited access, unlimited downloads of all our business lists as they are updated in real-time. Create a list of sales contacts and general mailings lists, sort by company or geography, and import data directly to your desktop. Start your download now. Any questions, contact Hayley Choy at 865-342-6494 or lists@knoxvillebiz.com.

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Knoxville-Area Customer Service Centers Ranked According to the Number of Employees
Rank
'20
'19CompanyPhone
Website
Customer service
employees
Parent company
'19 companywide rev.
Sector
Business Description
Top local executive
Founded locally
11TeamHealth Billing Centers
265 Brookview Centre Way
Knoxville, TN 37919
800-342-2898
teamhealth.com
1,187
TeamHealth
Knoxville, TN
NA
Service
Medical billing center
Paula Dearolf
Executive VP, revenue cycle operations
1979
22Vanderbilt Mortgage and Finance, Inc.
500 Alcoa Trail
Maryville, TN 37804
1-866-701-0467
vmf.com
994
Berkshire Hathaway
Omaha, NE
NA
Originations, servicing
Finance and servicing
Eric Hamilton
President
1974
33ADT Security Services
10620 Kemp Fain Lane
Knoxville, TN 37932
865-226-4000
adt.com
780
ADT Security Services
Boca Raton, FL
NA
Service
Security system monitoring
Bob Duncan
Director, customer operations
2005
4NRSitel Group
11228 Outlet Dr.
Knoxville, TN 37932
865-425-1400
sitel.com
692
Sitel Group
Miami, FL
NA
Service
Inbound customer service, outsourcing
Kelly Acuff
Quinn Treasure
Site directors
1999
5421st Mortgage Corp.1
620 Market St., Ste. 100
Knoxville, TN 37902
865-523-2120
21stmortgage.com
651
Berkshire Hathaway
Omaha, NE
NA
Service
Financial services, insurance
Tim Williams
President, CEO
1995
65Jewelry Television2
9600 Parkside Drive
Knoxville, TN 37922
865-692-6000
jtv.com
650
Multimedia Commerce Group, Inc.
Knoxville, TN
NA
Retail trade
Home shopping network
Tim Matthews
CEO, president
1993
77CVS Caremark - Customer Service Center1
2401 Cherahala Blvd.
Knoxville, TN 37932
865-769-5900
cvshealth.com
512
CVS Health
Woonsocket, RI
NA
Retail trade
Pharmacy, pharmacy benefits management
Dan Wallace
Regional sales manager
2002
86Accenture
1965 Hawks Landing
Louisville, TN 37777
865-980-4000
marriott.com
450
Accenture
Dublin, Ireland
$43.2 billion
Professionals services
Strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services
Cliff Brown
Michelle Farley
Knoxville advanced operations center lead
Managing director
2000
912Edfinancial Services - Customer Service
298 N. Seven Oaks Drive
Knoxville, TN 37922
865-342-5500
edfinancial.com
425
Edfinancial Holdings
Knoxville
NA
Service
Student loan servicing, software, customer service center, federal contractor
Tony Hollin
Chairman, CEO
1988
1013GC Services
4454 N. Broadway
Knoxville, TN 37917
865-219-5823
gcserv.com
400
GC Services
Houston, TX
NA
Service
Customer service center
Brian Gentry
Center manager
1997
1116U.S. Cellular Corp.
800 Cornerstone Drive
Knoxville, TN 37902
865-777-8660
uscellular.com
393
U.S. Cellular Corp.
Chicago, IL
NA
Communications
Wireless services provider
Thomas P. Catani
Vice president
1985
1210Comcast
5720 Asheville Highway
Knoxville, TN 37924
865-637-5411
comcast.com
384
Comcast Corp.
Philadelphia, PA
$109 billion
Communications
Broadband telecommunications services
Russ Gilmore
Area VP, GM
1984
1314First Horizon Bank Call Center
800 S. Gay St.
Knoxville, TN 37929
865-971-2159
firsthorizon.com
381
First Horizon National Corp.
Memphis, TN
NA
Financial services
Banks
Dave Miller
President, East Tennessee market
1873
1411AccessNurse3
1431 Centerpoint Blvd., Ste. 110
Knoxville, TN 37932
844-277-6312
accessnurse24.com
380
TeamHealth
Knoxville, TN
NA
Service
National health care call center
Cindy Reed
President
1996
159Elavon
7300 Chapman Highway
Knoxville, TN 37920
865-403-7400
elavon.com
353
U.S. Bancorp
Minneapolis, MN
NA
Finance
Credit card processing service center
David Thayer
Senior vice president, head of North America operations
1991
168TeamHealth Alcoa Billing Center
3429 Regal Drive
Alcoa, TN 37701
865-292-3000
teamhealth.com
345
TeamHealth Holdings
Knoxville, TN
NA
Service
Medical billing center
Jannene Roark
Vice president
1996
17NRAnswer Financial1
8880 Comstock Road
Knoxville, TN 37923
865-226-1000
answerfinancial.com
300
Allstate
Northbrook, IL
NA
Service
Insurance customer service center
Peter Foley
Senior VP, sales and client services
1999
1815K121
110 McGhee Tyson Blvd.
Alcoa, TN 37701
866-968-7512
k12.com
265
K12
Herndon, VA
NA
Education
Support contact center for online public schools
Lance Smith
Senior director
2014
1917Whirlpool Corp.- Call Center2
414 N. Peters Road
Knoxville, TN 37922
865-470-50004
whirlpoolcorp.com
150
Whirlpool Corp.
Benton Harbor, MI
NA
Service
Trade customer contract support, financial services and sales office
Jason Wade
National sales manager
1991
2018Cellular Sales
9040 Executive Park Drive
Knoxville, TN 37923
865-584-7555
cellularsales.com
142
NA
NA
NA
Retail
Verizon Authorized Retailer
Dane Scism
CEO
1993
2119Knoxville Utilities Board - Call Center
445 S. Gay St.
Knoxville, TN 37902
865-524-2911
kub.org
53
Knoxville Utilities Board
Knoxville, TN
$815.39 million
Utilities
Service requests, customer billing/payment, outage calls, new construction, inquiries
Gabriel J. Bolas
President and CEO
1939
1 Source declined to participate. Information from the Knoxville Chamber of Commerce; 2 Source declined to participate. Information from 2019 survey; 3 A TeamHealth Company; 4 Consumer inquiries, call 800-253-1301
Source: Individual company representative, individual company websites. NA=not applicable or not available. Area includes Anderson, Blount, Knox, Loudon, Roane, Sevier and Union counties. If you notice an error or omission, please contact Hayley Choy at 865-342-6494 or lists@knoxvillebiz.com.

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