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Prefer PDFs? A printer-friendly PDF of this list is available. Download PDF file Prefer Excel? A complete spreadsheet of this list is available. Download Excel file Knoxville-Area Customer Service Centers Ranked According to the Number of Employees Rank '17 '16 Company Phone Website Customer service employees Parent company '16 companywide rev. Sector Business Description Top local executive Founded locally 1 1 Clayton Homes, Customer Service1 500 Alcoa Trail Maryville, TN 37804 865-380-3000 vmf.com 1,800 Berkshire Hathaway Omaha, NE $223.6 billion Finance Manufactured and modular housing financing Eric Hamilton President 1974 2 NR TeamHealth Billing Centers 265 Brookview Centre Way Knoxville, TN 37919 800-342-2898 teamhealth.com 1,048 TeamHealth Knoxville NA Service NA Paula Dearolf Executive vice president, Revenue Cycle Operations 1979 3 3 ADT Security Services 10620 Kemp Fain Lane Knoxville, TN 37932 865-226-4000 adt.com 721 ADT Security Services Boca Raton, FL $3.7 billion Service Security system monitoring Bob Duncan Director, customer operations 2005 4 4T 21st Mortgage Corp.2 620 Market St., Ste. 100 Knoxville, TN 37902 865-523-2120 21stmortgage.com 650 Berkshire Hathaway Omaha, NE $223.6 billion Service Manufactured housing financing Tim Williams President, CEO 1995 4 4T Jewelry Television 9600 Parkside Drive Knoxville, TN 37922 865-692-6000 jtv.com 650 Multimedia Commerce Group Knoxville, TN NA Retail trade Home shopping network Tim Matthews President, CEO 1993 6 12 GC Services 4454 N. Broadway Knoxville, TN 37917 865-219-5823 gcserv.com 620 GC Services Houston, TX NA Service Customer service center Mark Adams Brian Gentry Center manager General manager 1997 7 6 Accenture Hospitality Services 1965 Hawks Landing Louisville, TN 37777 865-980-4000 marriott.com 541 Accenture Dublin, Ireland $32.9 billion Service Financial services for Marriott International Michelle Farley Managing director 2000 8 7 CVS Caremark - Customer Service Center 2401 Cherahala Blvd. Knoxville, TN 37932 865-769-5900 cvshealth.com 500 CVS Health Woonsocket, RI $177 billion Retail trade Pharmacy, pharmacy benefits management Kevin Brabson Director, customer care 2002 9 NR TeamHealth Alcoa Billing Center 3429 Regal Drive Alcoa, TN 37701 865-292-3000 teamhealth.com 451 NA NA NA Service Medical billing center Jannene Roark Vice president 1996 10 8 Elavon 7300 Chapman Highway Knoxville, TN 37920 865-403-7400 elavon.com 385 U.S. Bancorp Minneapolis, MN $22.74 billion Finance Credit card processing service center David Thayer Senior vice president, head of North America operations 1991 10 9 Comcast 5720 Asheville Highway Knoxville, TN 37924 865-637-5411 comcast.com 385 Comcast Corp. Philadelphia, PA $80.4 billion Communications Broadband telecommunications services Russ Gilmore Valerie Gillespie Area Vice President Vice president, general manager 1984 12 16 TeamHealth Medical Call Center 1431 Centerpoint Blvd., Ste. 110 Knoxville, TN 37932 888-203-1118 thmedicalcallcenter.com 380 TeamHealth Knoxville, TN NA Service Billing center Cindy Reed President 1996 13 18 First Tennessee Bank Call Center 800 S. Gay St. Knoxville, TN 37929 865-971-2159 firsttennessee.com 350 First Horizon National Corp. Memphis, TN $1.27 billion Financial services Banks Dave Miller President, East Tennessee market 1873 14 10 Edfinancial Services - Customer Service 298 N. Seven Oaks Drive Knoxville, TN 37922 865-342-5500 edfinancial.com 342 Edfinancial Holdings Knoxville NA Service Student loan servicing, software, customer service center, federal contractor Tony Hollin Chairman, CEO 1988 15 13 Whirlpool Corp.- Call Center 414 N. Peters Road Knoxville, TN 37922 865-470-50003 whirlpoolcorp.com 305 Whirlpool Corp. Benton Harbor, MI NA Service Trade customer contract support, financial services and sales office Elizabeth Hall Brad Waide Howard Hatmaker Corey Moles Senior manager, supply/demand Senior manager, sales Manager, credit Manager, national sales 1991 16 14 K12 110 McGhee Tyson Blvd. Alcoa, TN 37701 866-968-7512 k12.com 300 K12 Herndon, VA $872.7 million Education Support contact center for online public schools Lance Smith Senior director 2014 17 15 U.S. Cellular Corp.4 800 Cornerstone Drive Knoxville, TN 37902 865-777-8660 uscellular.com 281 U.S. Cellular Corp. Chicago, IL $3.94 billion Communications Wireless services provider Thomas P. Catani Vice president 1985 18 NR Knoxville Utilities Board - Call Center 445 S. Gay St. Knoxville, TN 37902 865-524-2911 kub.org 61 Knoxville Utilities Board Knoxville, TN $733.36 million Utilities Utility service requests, customer billing and payment assistance, outage calls, new construction, general inquiries Gabriel J Bolas Mintha Roach President and CEO President, CEO 1939 1 Includes Vanderbilt Mortgage and Finance; 2 Source declined to participate. Information from corporate website; 3 Consumer inquiries, call 800-253-1301; 4 Source declined to participate. Information from 2016 survey Source: Individual company representative, individual company websites. NA=not applicable or not available. Area includes Anderson, Blount, Knox, Loudon, Roane, Sevier and Union counties. If you notice an error or omission, please contact Angela Akers at 865-342-6494 or lists@knoxvillebiz.com.