| 1 | 1 | Vanderbilt Mortgage and Finance
500 Alcoa Trail
Maryville, TN 37804
| 865-380-3000
vmf.com
| 1,600
| Berkshire Hathaway
Omaha, NE
$210.82 billion
| Finance
Manufactured and modular housing financing
| Eric Hamilton
President
1974
|
| 2 | 2 | Sitel
1089 Commerce Park Drive
Oak Ridge, TN 37830
| 865-425-1400
sitel.com
| 1,000
| Groupe Acticall
Paris, France
NA
| Service
Customer service, technical support center
| Kelin Mock
Freeman Cooper
Site director, Oak Ridge
Site director, Knoxville
1999
|
| 3 | 3 | ADT Security Services
10620 Kemp Fain Lane
Knoxville, TN 37932
| 865-226-4000
adt.com
| 696
| ADT Security Services
Boca Raton, FL
$3.57 billion
| Service
Security system monitoring
| Bob Duncan
Director, customer operations
2005
|
| 4 | 5T | 21st Mortgage Corp.
620 Market St., Ste. 100
Knoxville, TN 37902
| 865-523-2120
21stmortgage.com
| 650
| Berkshire Hathaway
Omaha, NE
$210.82 billion
| Service
Manufactured housing financing
| Tim Williams
President, CEO
1995
|
| 4 | 5T | Jewelry Television
9600 Parkside Drive
Knoxville, TN 37922
| 865-692-6000
jtv.com
| 650
| Multimedia Commerce Group
Knoxville, TN
NA
| Retail trade
Home shopping network
| Tim Matthews
President, CEO
1993
|
| 6 | 7 | Accenture Hospitality Services
1965 Hawks Landing
Louisville, TN 37777
| 865-980-4000
marriott.com
| 575
| Accenture
Dublin, Ireland
$31 billion
| Service
Financial services for Marriott International
| Michael Cullen
Senior vice president, shared services
2000
|
| 7 | 4 | CVS Caremark - Customer Service Center
2401 Cherahala Blvd.
Knoxville, TN 37932
| 865-769-5900
cvshealth.com
| 500
| CVS Health
Woonsocket, RI
$153.29 billion
| Retail trade
Pharmacy, pharmacy benefits management
| Kevin Brabson
Director, customer care
2002
|
| 8 | 11 | Elavon
7300 Chapman Highway
Knoxville, TN 37920
| 865-403-7400
elavon.com
| 444
| U.S. Bancorp
Minneapolis, MN
$20.3 billion
| Finance
Credit card processing service center
| David Thayer
Senior vice president
1991
|
| 9 | 13 | Comcast
5720 Asheville Highway
Knoxville, TN 37924
| 865-637-5411
comcast.com
| 400
| Comcast Corp.
Philadelphia, PA
$74.51 billion
| Communications
Broadband telecommunications services
| Valerie Gillespie
Vice president, general manager
1984
|
| 10 | 9 | Edfinancial Services - Customer Service
298 N. Seven Oaks Drive
Knoxville, TN 37922
| 865-342-5500
edfinancial.com
| 377
| NA
NA
NA
| Service
Student loan servicing, software, customer service center, federal contractor
| Tony Hollin
Chairman, CEO
1988
|
| 11 | 15 | Answer Financial
8880 Comstock Road
Knoxville, TN 37923
| 865-226-1000
answerfinancial.com
| 339
| Allstate
Northbrook, IL
$35.7 billion
| Service
Independent personal lines of auto and home insurance policies directly to consumers
| Peter Foley
Senior vice president, sales and client services operations
1999
|
| 12 | 12 | GC Services
4454 N. Broadway
Knoxville, TN 37917
| 865-219-5823
gcserv.com
| 315
| GC Services
Houston, TX
NA
| Service
Customer service center
| Mark Adams
Center manager
1997
|
| 13 | 16 | Whirlpool Corp.- Call Center
414 N. Peters Road
Knoxville, TN 37922
| 865-470-5000
whirlpoolcorp.com
| 305
| Whirlpool Corp.
Benton Harbor, MI
$20.9 billion
| Service
Trade customer contract support, financial services and sales office
| Elizabeth Hall
David Hood
Tim Massie
Jason Wade
Sr. manager, supply/demand
Sr. manager, supply/demand
Sr. manager, shared services
Sr. manager, sales
1991
|
| 14 | 14 | K12
110 McGhee Tyson Blvd.
Alcoa, TN 37701
| 866-968-7512
k12.com
| 300
| K12
Herndon, VA
$948.3 million
| Education
Support contact center for virtual homeschooling academy
| Lance Smith
Senior director
2014
|
| 15 | 10 | U.S. Cellular Corp.
9731 Cogdill Road
Knoxville, TN 37932
| 865-777-8660
uscellular.com
| 281
| U.S. Cellular Corp.
Chicago, IL
$3.99 billion
| Communications
Wireless services provider
| Thomas P. Catani
Vice president, corporate-owned retail sales
1985
|
| 16 | 8 | TeamHealth Medical Call Center
1431 Centerpoint Blvd., Ste. 110
Knoxville, TN 37932
| 888-203-1118
thmedicalcallcenter.com
| 203
| TeamHealth
Knoxville, TN
NA
| Service
Billing center
| Cindy Reed
President
1996
|
| 17 | 18T | Talbots Customer Service Center
2160 Lakeside Centre Way, Ste. 301
Knoxville, TN 37922
| 865-558-6500
talbots.com
| 150
| Talbots
Hingham, MA
NA
| Retail
Catalog sales and customer service/customer contact for women's specialty apparel
| Wes Powell
Vice president, customer service
1989
|
| 18 | 18T | First Tennessee Bank Call Center
800 S. Gay St.
Knoxville, TN 37929
| 865-971-2100
firsttennessee.com
| 130
| First Horizon National Corp.
Memphis, TN
NA
| Financial services
Banks
| Dave Miller
President, East Tennessee market
1873
|
