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Prefer PDFs? A printer-friendly PDF of this list is available. Download PDF file Prefer Excel? A complete spreadsheet of this list is available. Download Excel file Knoxville-Area Customer Service Centers Ranked According to the Number of Employees Rank '19 '18 Company Phone Website Customer service employees Parent company '19 companywide rev. Sector Business Description Top local executive Founded locally 1 1 TeamHealth Billing Centers1 265 Brookview Centre Way Knoxville, TN 37919 800-342-2898 teamhealth.com 1,048 TeamHealth Knoxville NA Service NA Paula Dearolf Executive VP, revenue cycle operations 1979 2 2 Vanderbilt Mortgage and Finance, Inc.2 500 Alcoa Trail Maryville, TN 37804 1-866-701-0467 vmf.com 926 Berkshire Hathaway Omaha, NE NA Originations Finance and Servicing Eric Hamilton President 1974 3 3 ADT Security Services 10620 Kemp Fain Lane Knoxville, TN 37932 865-226-4000 adt.com 780 ADT Security Services Boca Raton, FL NA Service Security system monitoring Bob Duncan Director, customer operations 2005 4 4 21st Mortgage Corp.3 620 Market St., Ste. 100 Knoxville, TN 37902 865-523-2120 21stmortgage.com 651 Berkshire Hathaway Omaha, NE NA Service Manufactured housing financing Tim Williams President, CEO 1995 5 4 Jewelry Television 9600 Parkside Drive Knoxville, TN 37922 865-692-6000 jtv.com 650 Multimedia Commerce Group, Inc. Knoxville, TN NA Retail trade Home shopping network Tim Matthews CEO, President 1993 6 7 CVS Caremark - Customer Service Center3 2401 Cherahala Blvd. Knoxville, TN 37932 865-769-5900 cvshealth.com 512 CVS Health Woonsocket, RI NA Retail trade Pharmacy, pharmacy benefits management Dan Wallace Director, customer care 2002 7 8 TeamHealth Alcoa Billing Center1 3429 Regal Drive Alcoa, TN 37701 865-292-3000 teamhealth.com 451 NA NA NA Service Medical billing center Jannene Roark VP of billing 1996 8 9 Elavon 7300 Chapman Highway Knoxville, TN 37920 865-403-7400 elavon.com 438 U.S. Bancorp Minneapolis, MN NA Finance Credit card processing service center David Thayer Senior vice president, head of North America operations 1991 9 10 Comcast 5720 Asheville Highway Knoxville, TN 37924 865-637-5411 comcast.com 391 Comcast Corp. Philadelphia, PA $94.5 billion Communications Broadband telecommunications services Russ Gilmore Area VP, GM 1984 10 11 Accessnurse - A TeamHealth Company4 1431 Centerpoint Blvd., Ste. 110 Knoxville, TN 37932 844-277-6312 accessnurse24.com 380 TeamHealth3 Knoxville, TN NA Service Healthcare-Nurse Traige Cindy Reed President 1996 11 13 Edfinancial Services - Customer Service 298 N. Seven Oaks Drive Knoxville, TN 37922 865-342-5500 edfinancial.com 352 Edfinancial Holdings Knoxville NA Service Student loan servicing, software, customer service center, federal contractor Tony Hollin Chairman, CEO 1988 12 12 GC Services 4454 N. Broadway Knoxville, TN 37917 865-219-5823 gcserv.com 350 GC Services Houston, TX NA Service Customer service center Mark Adams Center manager 1997 13 17 First Horizon Bank Call Center 800 S. Gay St. Knoxville, TN 37929 865-971-2159 firsttennessee.com 271 First Horizon National Corp. Memphis, TN NA Financial services Banks Dave Miller President, East Tennessee market 1873 14 16 K121 110 McGhee Tyson Blvd. Alcoa, TN 37701 866-968-7512 k12.com 265 K12 Herndon, VA NA Education Support contact center for online public schools Lance Smith Senior director 2014 15 15 U.S. Cellular Corp. 800 Cornerstone Drive Knoxville, TN 37902 865-777-8660 uscellular.com 253 U.S. Cellular Corp. Chicago, IL NA Communications Wireless services provider Thomas P. Catani Vice president 1985 16 14 Whirlpool Corp.- Call Center 414 N. Peters Road Knoxville, TN 37922 865-470-50005 whirlpoolcorp.com 150 Whirlpool Corp. Benton Harbor, MI $21 billion Service Trade customer contract support, financial services and sales office Brittany Hammon Brad Waide Howard Hatmaker Corey Moles Senior manager, consumer services Senior manager, sales Manager, credit Manager, national sales 1991 17 18 Cellular Sales 9040 Executive Park Drive Knoxville, TN 37923 865-584-7555 cellularsales.com 136 NA NA NA Retail Verizon Authorized Retailer, Verizon services/products, wireless peripherals/accessories Dane Scism CEO 1993 18 19 Knoxville Utilities Board - Call Center 445 S. Gay St. Knoxville, TN 37902 865-524-2911 kub.org 57 Knoxville Utilities Board Knoxville, TN $815.54 million Utilities Service requests, customer billing/payment, outage calls, new construction, inquiries Gabriel J. Bolas President and CEO 1939 19 American Book Company 10267 Kingston Pike Knoxville, TN 37922 865-966-7464 amdistro.com americanbookco.com 30 American Book Company Knoxville, TN NA Distribution Book retail and distribution Levi Duhon Director NA 1 Source declined to participate. Information from 2018 survey; 2 Division of Clayton Homes; 3 Source declined to participate. Information from the Knoxville Chamber of Commerce; 4 Formerly TeamHealth Medical Call Center; 5 Consumer inquiries, call 800-253-1301 Source: Individual company representative, individual company websites. NA=not applicable or not available. Area includes Anderson, Blount, Knox, Loudon, Roane, Sevier and Union counties. If you notice an error or omission, please contact Hayley Choy at 865-342-6494 or lists@knoxvillebiz.com.