Greater Knoxville Book of Lists | Knox.biz

The Book of Lists is your resource to stay ahead of the competition. Get in-depth information on the largest and most influential businesses in East Tennessee. Purchase a one-time download of the 2020 Book of Lists or click the Subscribe button to purchase one year of unlimited access, unlimited downloads of all our business lists as they are updated in real-time. Create a list of sales contacts and general mailings lists, sort by company or geography, and import data directly to your desktop. Start your download now. Any questions, contact Hayley Choy at 865-342-6494 or lists@knoxvillebiz.com.

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Knoxville-Area Customer Service Centers Ranked According to the Number of Employees
Rank
'19
'18CompanyPhone
Website
Customer service
employees
Parent company
'16 companywide rev.
Sector
Business Description
Top local executive
Founded locally
11TeamHealth Billing Centers1
265 Brookview Centre Way
Knoxville, TN 37919
800-342-2898
teamhealth.com
1,048
TeamHealth
Knoxville
NA
Service
NA
Paula Dearolf
Executive VP, revenue cycle operations
1979
22Vanderbilt Mortgage and Finance, Inc.2
500 Alcoa Trail
Maryville, TN 37804
1-866-701-0467
vmf.com
926
Berkshire Hathaway
Omaha, NE
NA
Originations
Finance and Servicing
Eric Hamilton
President
1974
33ADT Security Services
10620 Kemp Fain Lane
Knoxville, TN 37932
865-226-4000
adt.com
780
ADT Security Services
Boca Raton, FL
NA
Service
Security system monitoring
Bob Duncan
Director, customer operations
2005
4421st Mortgage Corp.3
620 Market St., Ste. 100
Knoxville, TN 37902
865-523-2120
21stmortgage.com
651
Berkshire Hathaway
Omaha, NE
NA
Service
Manufactured housing financing
Tim Williams
President, CEO
1995
54Jewelry Television
9600 Parkside Drive
Knoxville, TN 37922
865-692-6000
jtv.com
650
Multimedia Commerce Group, Inc.
Knoxville, TN
NA
Retail trade
Home shopping network
Tim Matthews
CEO, President
1993
66Accenture Hospitality Services3
1965 Hawks Landing
Louisville, TN 37777
865-980-4000
marriott.com
541
Accenture
Dublin, Ireland
NA
Service
Financial services
Michelle Farley
Managing director
2000
77CVS Caremark - Customer Service Center3
2401 Cherahala Blvd.
Knoxville, TN 37932
865-769-5900
cvshealth.com
512
CVS Health
Woonsocket, RI
NA
Retail trade
Pharmacy, pharmacy benefits management
Dan Wallace
Director, customer care
2002
88TeamHealth Alcoa Billing Center1
3429 Regal Drive
Alcoa, TN 37701
865-292-3000
teamhealth.com
451
NA
NA
NA
Service
Medical billing center
Jannene Roark
VP of billing
1996
99Elavon
7300 Chapman Highway
Knoxville, TN 37920
865-403-7400
elavon.com
438
U.S. Bancorp
Minneapolis, MN
NA
Finance
Credit card processing service center
David Thayer
Senior vice president, head of North America operations
1991
1010Comcast
5720 Asheville Highway
Knoxville, TN 37924
865-637-5411
comcast.com
391
Comcast Corp.
Philadelphia, PA
$94.5 billion
Communications
Broadband telecommunications services
Russ Gilmore
Area VP, GM
1984
1111Accessnurse - A TeamHealth Company4
1431 Centerpoint Blvd., Ste. 110
Knoxville, TN 37932
844-277-6312
accessnurse24.com
380
TeamHealth3
Knoxville, TN
NA
Service
Healthcare-Nurse Traige
Cindy Reed
President
1996
1213Edfinancial Services - Customer Service3
298 N. Seven Oaks Drive
Knoxville, TN 37922
865-342-5500
edfinancial.com
352
Edfinancial Holdings
Knoxville
NA
Service
Student loan servicing, software, customer service center, federal contractor
Tony Hollin
Chairman, CEO
1988
1312GC Services
4454 N. Broadway
Knoxville, TN 37917
865-219-5823
gcserv.com
350
GC Services
Houston, TX
NA
Service
Customer service center
Mark Adams
Center manager
1997
1417First Horizon Bank Call Center
800 S. Gay St.
Knoxville, TN 37929
865-971-2159
firsttennessee.com
271
First Horizon National Corp.
Memphis, TN
NA
Financial services
Banks
Dave Miller
President, East Tennessee market
1873
1516K121
110 McGhee Tyson Blvd.
Alcoa, TN 37701
866-968-7512
k12.com
265
K12
Herndon, VA
NA
Education
Support contact center for online public schools
Lance Smith
Senior director
2014
1615U.S. Cellular Corp.
800 Cornerstone Drive
Knoxville, TN 37902
865-777-8660
uscellular.com
253
U.S. Cellular Corp.
Chicago, IL
NA
Communications
Wireless services provider
Thomas P. Catani
Vice president
1985
1714Whirlpool Corp.- Call Center
414 N. Peters Road
Knoxville, TN 37922
865-470-50005
whirlpoolcorp.com
150
Whirlpool Corp.
Benton Harbor, MI
$21 billion
Service
Trade customer contract support, financial services and sales office
Brittany Hammon
Brad Waide
Howard Hatmaker
Corey Moles
Senior manager, consumer services
Senior manager, sales
Manager, credit
Manager, national sales
1991
1818Cellular Sales
9040 Executive Park Drive
Knoxville, TN 37923
865-584-7555
cellularsales.com
136
NA
NA
NA
Retail
Verizon Authorized Retailer, Verizon services/products, wireless peripherals/accessories
Dane Scism
CEO
1993
1919Knoxville Utilities Board - Call Center
445 S. Gay St.
Knoxville, TN 37902
865-524-2911
kub.org
57
Knoxville Utilities Board
Knoxville, TN
$815.54 million
Utilities
Service requests, customer billing/payment, outage calls, new construction, inquiries
Gabriel J. Bolas
President and CEO
1939
1 Source declined to participate. Information from 2018 survey; 2 Division of Clayton Homes; 3 Source declined to participate. Information from the Knoxville Chamber of Commerce; 4 Formerly TeamHealth Medical Call Center; 5 Consumer inquiries, call 800-253-1301
Source: Individual company representative, individual company websites. NA=not applicable or not available. Area includes Anderson, Blount, Knox, Loudon, Roane, Sevier and Union counties. If you notice an error or omission, please contact Hayley Choy at 865-342-6494 or lists@knoxvillebiz.com.

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